On the 19th I ordered my 2018 mask and coveralls from Horrormerch.com. But I’m having doubts that it will come before Halloween. I haven’t received any updates on my order and when I look for the mask on the site it says pre-order. But on my order it doesn’t. I’m just hoping I’m able to refund it if it doesn’t come before Halloween. I want the mask at some point but if it wont come before Halloween I cant really spend that much on it right now.
19th October?? I ordered mine in September and finally it has shipping label. Your probably not gonna get it till November. I messed up like that also. Luckily I found one at Spirit and now the ordered mask is being shipped
Horrormerch takes forever. I ordered a grip of shirts back in mid September…they are finally shipping tomorrow.
how can i cancel my order?
I wouldn’t say you made a mistake in the sense you aren’t getting scammed. They are a legitimate website but have stated since before October that they won’t be delivering any new 2018 masks until sometime in November. Unfortunately they have terrible customer service and even state on their website they don’t respond to e-mails. Sorry you are in this position man. I don’t think they accept refunds
I’m sorry about that man. Try e-mailing them to reach out and see if you can get any type of response. From personal experience, they definitely offer fair prices on their products but they have such a variety of things that they sell that they never get back to you. They don’t even list a phone number to contact them at which seems completely unreasonable to me as well. I know it is annoying, but I remember the last item I received from them did include a return label if I wanted to send it back. They have stated they won’t accept refunds on preordered masks, but I also recall them listing the mask in-stock so I’m hoping you can just tell them you assumed you were ordering a product they had stock of and were able to find the mask elsewhere before Halloween. Hoping it works out for you man!
The thing about the 2018 mask from them is, by scrolling waaaay down it’s says it’s preorder or something like that. Kinda like reading fine print and you can’t cancel once you order. I think a bunch of people gripe at them because I’ve recieved 3 emails mentioning this mask and it was sent to many people. Finally yesterday it got a shipping label but still hasn’t shipped.