Hey, I’m just asking here because I might find someone who has a good idea. So I’ve been a collector for years, and I’ve been rehauling tots masks for my collection since getting others to do them would cost a fortune because I’m from Ireland. I ordered a 2018 mask from phantom masks studios back in late November. I got the mask included since buying one, then shipping it to him and him shipping it back would cost a large sum of money. He sent me only one progress pic since and only texts rarely, however I asked him if I’d have it by halloween this year and he didn’t text back, this was 8 weeks ago and he still hasn’t even opened it. Should I cancel the order and complain to etsy or should I give him more time? I’m running out of patience because he said it’d be done by February, lol its half way through June now…
So if it’s father phantom Studios, they take years at this point to finish work and get it shipped back to you so again if it’s father Phantom studios it is not a scam. He just takes years because he has so much work and I believe it’s only him and one other person, there’s tons of forms on it. You can read about it. People have been waiting three years for some of their stuff to get back to them.
Thanks for the reply, no he goes by phantom mask studios on instagram.
Nevermind he was injuried.
Given the significant delay and minimal updates since February, it might be prudent to consider requesting a refund through Etsy. Be sure to reach out to the seller once more for an update before taking further action. Leaving feedback on Etsy afterward could also help others. Exploring alternative sellers might be worth considering if you decide to cancel.
This seems to be typical for this particular artist. I’ve ordered an H40 from him in the past and had a similar experience. Ordered in early August, shipped my personal H40 to him. I heard no updates from him for over a month. Originally was told it would take 4-5 weeks. I grew concerned after about 6 weeks and no updates/mask, but eventually heard back from the artist after asking if it would at least be delivered by Halloween. It seems like my mask was one of the very last masks to be finished before Halloween. After minimal communication with the artist I eventually received my mask just a few days before Halloween. I believe the whole process ended up taking roughly 8 weeks. I was not 100% satisfied with my mask as it didn’t look as good as the rehauled masks that were being advertised on his Etsy page. I’m confident you will receive your mask, it may just take longer than you’re expecting.
The mask came very unexpectedly and random yesterday. Im absolutely delighted with it and looks great in photos. I think this artist had a massive jump in quality at the start of this year as hes previous masks looked good but not the same quality as mine. I suspect that your mask may not look as good as the one advertised becasue of that. Overall im happy with the mask but the wait was too long. Thanks for all the help on this.